Yes, all of our products are handmade in a clean and sterile environment.

Despite the delicious scents, we do not have any edible products at this time.

Absolutely! Body butters are safe to use if they have melted, but will lose their shape and possibly colour. You can refrigerate them for 30 minutes or freeze them for 15 minutes and re-whip them using a fork until it becomes light and airy again.

I would recommend waiting another 1-2 business days before contacting the carrier to file a claim.

When your tracking status shows it’s in pre-shipment, your order has been packed and you’ve been sent a tracking number but your item hasn’t been received by the carrier yet.

Please refer to the individual product page for shelf life.

Our orders are processed between 1-5 business days and delivery can take an additional 3-14 days.

Order processing time is the time it takes to package and drop off your order to the carrier. Shipping time is the time it takes the carrier to deliver your items.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it -  unused, in its original packaging. You’ll also need the receipt or proof of purchase.

Please refer to our refund policy page for more information.

Petals of Pandora is located in Kelowna, British Columbia, Canada.

You must email us immediately at petalsofpandora@gmail.com before the tracking information is sent.

Yes, you may cancel your order before you have received your tracking information. If you received a tracking number already, your order has already been processed and cannot be cancelled.

All orders will be processed within 1-5 business days. Business days are Monday - Friday.

If your order is returned to sender, you will be refunded back to your original payment method on the products you purchased, minus the costs of shipping and a 20% restocking fee.

Yes, some of our products contain coconut oil and sweet almond oil. Please refer to the ingredients list for more information.

If you are concerned that your skin may break out or if you are prone to skin sensitivity, please do a small patch test before use on a larger area.

Unfortunately, we are not responsible for lost or stolen items. Once orders are dropped off with the shipping carrier, they are the responsibility of the carrier with record being your tracking information. All customers claiming loss or theft will be required to submit a claim directly with the shipping carrier and follow their instructions.  

Unfortunately, we are not responsible for in-transit damage. Once orders are dropped off to the shipping carrier, the package becomes their responsibility. All customers claiming they have a damaged package must file a claim with the shipping carrier.